Returns &Exchanges Policy

Dimorra Club

Returns & Exchanges Policy
Last updated: June 2025

A. Corporate & Trademark Notice

Dimorra Club is a wholly-owned subsidiary of LARD Tales Private Limited (“the Company”).

  • Registered OffIce : Lower Parel 

  • Trademark: “Dimorra Club”™  trademarks/™ applied for and may not be copied, reproduced, or used without prior written consent of RALD Tales Private Limited.

  • All website content, product designs, photographs, text, and graphics are the exclusive intellectual property of the Company and are protected by Indian and international copyright law.

1. Our Core Policy

Dimorra Club operates on a “No Returns / No Refunds” basis. We only offer an exchange if the item you received is damaged in transit and the claim is submitted in accordance with the procedure below.

2. Items Not Eligible for Return or Exchange

Category Rationale
Customised gifts & kits Personalised goods cannot be resold or reused.
Standard toys & accessories Each item is inspected before dispatch and is non-returnable except for proven damage on arrival (DOA).

3. Damaged-on-Arrival (DOA) Procedure

  1. Film an unboxing video

    • Start recording before you break the outer seal and continue until the damage is clearly visible.

  2. Report within two (2) hours of delivery

    • Email : dimorraclub@gmail.com or WhatsApp +91-9987991017 with:

      • Order number

      • Unboxing video (maximum 50 MB)

      • One clear photo of the shipping label

  3. Internal assessment

    • Our Quality Team reviews all evidence within 48 business hours.

    • Management’s decision (approve or decline an exchange) is final and is based on the clarity and timeliness of the submitted evidence.

Late submissions, incomplete footage, or edited videos automatically void eligibility.

4. Exchange Terms

  • If approved, we will dispatch a like-for-like replacement; refunds are not provided.

  • If the same SKU is out of stock, we may offer:

    1. A comparable product of equal value or

    2. A one-time store credit valid for 60 days.

  • We arrange reverse pick-up of the damaged item; it must be returned in its original packaging.

  • Shipping costs for the replacement are to be borne by the customers.

5. No Cash Refunds

Under no circumstances will cash, bank transfer, or credit-card reversal be issued. All sales are final once your payment is processed.

6. Acceptance of Terms

Placing an order on Dimorra club.com signifies that you have read, understood, and agreed to:

  • This Returns & Exchanges Policy

  • Our Terms of Service

  • Our Privacy Policy

If you have any questions, please email dimorraclub@gmail.com— we are always here to help.

© 2025 LARD Tales Private Limited. All rights reserved.

“Because every hug has a story.”

FROM MINI TO MAMA ..!